Using ja99 Terms and Conditions

1. General Terms & Conditions

Ja99 (including ja99.app and all its subdomains) is an online gaming platform offering Sports Betting, casino games, live dealer games, and other entertainment services to users in Bangladesh and select regions. These Terms and Conditions ("Terms") constitute a legally binding agreement between ja99 and its users.

By using the ja99 platform, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of them, please refrain from using the platform.

These Terms are available in both Bengali and English. In the event of any dispute, the English version shall be considered the definitive reference. We always strive to present information clearly for our Bengali-speaking users.

2. Account Registration & Usage

The following conditions must be met to register and use services on ja99:

• You must be at least 18 Years must be.
• Online gaming must be legally permitted in your country or region of residence.
• Each individual may only One Account Only manage.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Account login credentials (username and password) must never be shared with any third party.

Account Responsibility

You are solely responsible for all activity on your account. If you believe someone has gained unauthorized access, contact the ja99 support team immediately. Transferring or selling your account to a third party is strictly prohibited.

Multiple Account Ban

If a single person is found to be operating multiple accounts, all accounts will be closed immediately and all associated bonuses and winnings will be forfeited. Attempts to create multiple accounts using the same IP address, device, or payment method are also covered under this prohibition.

3. KYC & Identity Verification

To comply with international gaming regulations and anti-money laundering laws, ja99 reserves the right to verify the identity of all users. This process is known as KYC (Know Your Customer).

Documents required for KYC verification

• Proof of Identity: National ID Card (NID), passport, or driving license.
• Proof of Address: Bank statement or utility bill (within the last 3 months).
• Payment Method Verification: Proof of ownership of the mobile banking account or card used.

Withdrawals will be put on hold if documents have not been submitted or verification has not been completed. ja99 never sells or shares your documents with third parties — they are stored solely to meet legal compliance requirements.

4. Deposits & Payments

Ja99 supports the most popular payment methods in Bangladesh. Please keep the following in mind when making a deposit:

• Only use payment methods registered in your own name.
• Deposits from third-party bank accounts or mobile banking accounts are not accepted.
• No hidden charges on deposits — ja99 does not deduct any processing fees.
• If an incorrect amount is deposited by mistake, please contact support immediately.

5. Withdrawal Policy

Ja99 is committed to fast, hassle-free withdrawals. However, the following conditions must be met:

• KYC verification must be completed before a withdrawal can be processed.
• If you have claimed any bonus, the designated Wagering Requirement must be met.
• Minimum withdrawal amount is BDT 1,000.
• Withdrawals must be made using the same payment method that was used for the deposit.
• Processing typically takes 3–30 minutes; if additional verification is required, it may take up to 24 hours.

6. Bonus & Promotion Policy

Ja99 bonus offers provide added value for users. However, each bonus is subject to specific terms and conditions:

Wagering Requirement

Wagering requirements must be completed before bonus funds can be withdrawn. For example, if a bonus has a 20x wagering requirement, receiving a BDT 1,000 bonus means you must place a total of BDT 20,000 in bets before withdrawing. This information is clearly stated on each promotion's page.

Important Bonus Rules

• Each bonus offer is applicable once per person, household, device, or IP address.
• If wagering is not completed within the specified time frame after receiving a bonus (generally 30 days), the bonus will be forfeited.
• Some games do not contribute to bonus wagering, or contribute only partially — this will be specified in the terms of each individual bonus.
• Bonus abuse or systematic bonus hunting will result in account closure.
• Ja99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

7. Gaming Rules

All games on ja99 are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair.

• Each game has its own rules and RTP (Return to Player) rate, which can be found on the game's info page.
• If a game is interrupted due to a technical error, ja99 will review the server logs and resolve the issue fairly.
• In the event of a dispute over a game outcome, ja99's server records will be considered the final authority.
• Ja99 is not liable for losses caused by internet disconnection; however, appropriate compensation will be provided for losses resulting from platform errors.

8. Prohibited Activities

The following activities are strictly prohibited on the ja99 platform and will result in account closure and legal action:

• Use of automated betting software or bots.
• Exploiting technical vulnerabilities or bugs in the platform for personal gain.
• Attempting unauthorized access to another user's account.
• Depositing funds from illegal sources (money laundering).
• Bonus abuse through multiple accounts.
• Collusion — multiple players working together to cheat other players.
• Spreading false information with the intent to damage the platform's reputation.

9. Responsible Gaming

Ja99 believes gaming is entertainment, not an obligation. The well-being and mental health of our users are our top priority.

Protection Tools Available to You

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Loss Limit: Set a cap on how much you can lose within a given time period.
• Cooling-Off Period: Take a gaming break for anywhere between 24 hours and 30 days.
• Self-Exclusion: For a long-term break, deactivate your account for anywhere between 6 months and 5 years.
• Reality Check: You will be reminded at set intervals of how long you have been playing.

For support with gaming addiction or problem gambling, please visit our Responsible Gaming Page View or contact our support team.

10. Privacy & Data Protection

Ja99 takes the privacy of your personal information seriously. For full details on how we collect, store, and use your data, please refer to our Privacy Policy can be found on the page. Key points:

• Your personal information is never sold to third parties.
• Payment information is stored in encrypted form.
• Information may be disclosed to regulatory bodies to meet legal compliance requirements.
• You may request deletion of your data at any time (except where retention is required by law).

11. Account Suspension & Closure

Ja99 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these Terms.
• Suspicion of fraudulent or deceptive activity.
• KYC verification failure or submission of false information.
• Direction from legal or regulatory authorities.
• The account has been inactive for an extended period (more than 12 months).

If there is a remaining balance at the time of account closure and no violations have occurred, the funds will be returned after KYC verification is completed. However, in cases of fraud or policy violations, the balance may be forfeited.

12. Limitation of Liability

Ja99 is not liable for the following:

• Losses caused by internet disconnection or third-party technical failures.
• Account information being compromised due to the user's own negligence.
• Force majeure events — including natural disasters, government restrictions, and similar circumstances.
• No compensation will be provided for funds lost during gameplay.

13. Changes to Terms & Conditions

Ja99 reserves the right to modify, revise, or update these Terms at any time. Users will be notified of significant changes via email or platform notifications.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly. The latest version of the terms will always be available here.

14. General FAQs