Your Information How We Protect It

1. Introduction

Ja99 (ja99.app) is a trusted online gaming platform for users in Bangladesh and neighboring regions. We believe personal privacy is a fundamental right, and protecting it is our ethical responsibility.

This Privacy Policy ("Policy") explains what information ja99 collects from its users, how that information is used and protected, and what rights users have. We are committed to full transparency — which is why this Policy is written in clear, straightforward language.

This Policy has been prepared in accordance with international data protection standards (aligned with GDPR principles). Our support team is always available for any questions or concerns.

2. What Information We Collect

Ja99 collects only the information necessary to provide its services. The categories of data collected are outlined below:

Personal Identification Information

• Name: Full name as provided at registration.
• Date of Birth: For age verification (to confirm 18+).
• Email Address: For account communication and verification.
• Phone Number: For two-factor authentication and account security.
• Address: For KYC verification and meeting regulatory requirements.

Identity Verification (KYC) Documents

• Copy of National ID (NID), passport, or driving license.
• Proof of address document (bank statement or utility bill).
• Selfie photo (for face matching with your document).

Financial Information

• Mobile banking number (bKash, Nagad, Rocket).
• Transaction history (deposit and withdrawal records).
• Crypto wallet address (if applicable).

Technical Information

• IP address and device information.
• Browser type and version.
• Login time and session details.
• Gaming history and behavioral data.

3. How Information Is Collected

Ja99 collects information through various methods — always transparently and with user consent:

• Provided Directly: Information you provide directly during registration, KYC forms, or when contacting support.
• Automatically Collected: Technical data collected via cookies, log files, and web beacons during platform use.
• From Third Parties: Information verified through payment providers or KYC verification services.
• Public Sources: Publicly available information used for fraud prevention purposes.

4. Why and How We Use Your Information

Ja99 uses the data it collects for the following purposes:

• Account Management: To complete registration, login, and identity verification.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve issues and respond to inquiries.
• Ensuring Security: To prevent fraud, forgery, and money laundering.
• Legal Obligation: To meet regulatory authority requirements.
• Platform Improvement: To analyze and improve user experience.
• Promotions: To send you relevant offers based on your preferences (with your consent).

5. Data Sharing Policy

Ja99 may share information with third parties only in the following limited and specific circumstances:

Service Providers

Payment processors, KYC verification providers, and cloud hosting providers receive only the minimum data necessary to deliver their services. All partners are bound by strict confidentiality agreements.

Legal Obligation

Information may be disclosed in compliance with court orders, government investigations, or lawful requests from regulatory authorities. In such cases, we always share the minimum information required.

Fraud Prevention

Certain information may be shared with international anti-money laundering (AML) and anti-fraud organizations.

6. Security Measures

Ja99 uses industry-leading security technology to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• AES-256 Encryption: For stored sensitive data.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & IDS: Prevention of unauthorized access and cyberattacks.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Staff Training: Regular data protection training provided to all staff.

7. Cookie Policy

Ja99 uses several types of cookies. Cookies are small text files stored in your browser that help improve the platform's functionality.

Cookie Types & Purposes

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remembering your language preferences and game settings.
• Analytics Cookies: Analysis of platform usage statistics — with your consent.
• Performance Cookies: Identifying page load issues and technical errors.

You can disable non-essential cookies at any time through your browser settings. However, some features may not function properly as a result.

8. How Long We Retain Your Data

Ja99 does not retain any data longer than necessary:

• Account Information: For the duration of the active account and 5 years after closure (legal obligation).
• KYC Documents: Up to 7 years, as required by regulatory obligations.
• Transaction Records: 5–7 years in accordance with financial regulations.
• Log Files: Up to 12 months, then automatically deleted.
• Marketing Data: Deleted upon withdrawal of consent.

9. Your Rights

Every ja99 user has the following rights over their own data. We fully respect and uphold these rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

10. Minor Protection

Ja99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Date of birth is verified at the time of registration.
• KYC verification is mandatory in cases of suspicious activity.
• If we receive any data belonging to a minor, it is deleted immediately and the associated account is closed.
• If a parent believes their child has registered, please contact support immediately.

11. Policy Changes

Ja99 may update this Privacy Policy when necessary. Depending on the nature of the change, we will notify you in the following ways:

• Significant Changes: Notifications sent to your registered email and pop-up messages on the platform.
• Minor Changes: The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12. Contact

For any privacy-related questions, complaints, or requests, please contact our Data Protection Team:

13. General FAQ